IndusInd Bank | WALK-IN Drive For BM For Hyderabad - 07th Mar

Job description

Positions : Branch Manager (BM) / Relationship Manager (Select RM) / Key Account Manager (KAM) / Service Delivery Manager (SDM)

Walk-In date: 07th Mar 2025 (10:30 AM to 3:30 PM)

Interview Venue: IndusInd Bank Limited, # 1-10-72, 4th Floor, Ashoka Janardhan Chambers, Begumpet, Hyderabad 500 016.

Job Role :

Branch Manager (BM):

• Achieve set service delivery standards for the lobby evaluated through Customer satisfaction survey metrics
• Meeting benchmark Mystery Shopping scores & branch Service score given by the PAQ service managers
• Maintain lobby hygiene
• Overall cleanliness of the lobby/customer area
• Standard Look & Feel
• Greeting norms in person/ over phone
• Display of brochures/ RBI circulars as per requirement
• Educating clients on NBD channels/new products & services
• Dressing/grooming as per Banks laid down guidelines
• Ensuring all complaints are resolved up to customer satisfaction within 3 days of lodgment by the CSE team
• Welcome calling to be completed within 3 days TAT for the CSE team
• Equal assignment of the WC interactions across all CSE
• Cross-sell % to be at least at 30% on welcome calling by the CSE team
• Ensuring high level of knowledge of processes and procedures is maintained for efficient and accurate handling of customer transactions.
• Anticipating customer needs and offering tailored solutions thereby helping him stay ahead
• Operations and Productivity

Eligibility Criteria :

• Educational Qualification: Graduation and above
• Experience: 3+ years experience into Banking sales, Customer Service, Preferably into portfolio management
• Good interpersonal skills with a command on English and Local language