Field Support Engineer

Basic Information on role
Job Title
Field Service Engineer
Circle- UP East (Candidate must be Open for any location in UP East)

Summarise in one statement why your job exists; and how it contributes to the overall mission/objective of the organization
01
To ensure safe, effective operations and maintenance of tower sites to meet company’s objective of delivering highest uptime along with cost and energy efficiencies.
Section Two : Organizational Chart
Existing headcounts and only Job Titles
02
03
Section Three: Principal Accountabilities
List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results (List in order of decreasing order of importance)
Sr.
No
Expected End Results
Major Activities
1. Site Hygiene; compliance to organizational requirements
2. Adhering to SOPs
3. Ensuring correctly rated equipments
4. Ensure use of PPE by self and technicians
ESH Compliance
5. Support in regular training on ESH and also ensure that safe practices are being following at Tower Site
6. Ensure issue and usage of PTW for every activity being done at a site
1. Provide supports for outage escalation by OPCOs
2. Site access supports as and when applicable for tenants
3. Maintain healthy customer relationship
4. Supervise Site upgrades as per specification and provide support for RFS activities
Customer Management
1. Maintain excellent level of site quality (proper cable laying, correct temperature, correct settings, site in Auto, etc.)
2. Identify Gap against specification and ensure timely corrections
3. Periodic audit to ensure that civil/tower electrical and other Infrastructure are in best state.
4. Ensure ZERO quality/operational process non compliance
Site Quality & process compliance
Energy Management
5. Compliance checking of quality of technicians, partners, spares including any ethical issues
1. Identifying high Diesel consumption sites and recommending their remedy action
2. Minimising EB faults
3. Facilitating in converting non EB sites to EB sites
4. DCEM Compliance
5. DG running hrs. compliance
1. Drive Uptime for all Customers. Maintain infra uptime as per MSA/KPI's
2. RCA of outages and prepare corrective action plan to avoid repetitions.
3. 100% Site Automation and Alarm integration with NOC. Alarm & Metering correction at Site.
4.100 % compliance on PM
Uptime
5. Site visit and closure of punch points
1. Technician performance evaluations
2. Identify training needs of technicians and plan for development
3. Site allocation, discipline management for technicians
Team Management
1. Compliance of sites access process
2. Maintains high level of landlord engagement to ensure 24*7 access and facilitate upgrade / planned event /
installation and other operational work at site
Landlord Management
3. Resolution of hygiene related trouble tickets to ensure landlord satisfaction
Section Four : Key Decisions
Describe 1 or 2 typical decisions you have to make, in the course of your job
1. Coordinate and conduct preventive and corrective maintenance for site operation
2. CM TTs of equipment faults to SMEs
Where no approval is required
3. Information of diesel pilferage
4. Fault rectification at sites (EB, equipments, alarms)
Replacement of consumables to upkeep hygiene, safety and site operations
Planning visit / tours
Where no approval is required
but you need to keep your
manager informed
Issuance of material, approval is taken from Area Operations Manager / Head O&M

Describe the major challenges you face on an on-going basis in carrying out your job
07
1. Outage on Non DG sites
2. Outage due to Access issue sites
3. Owner/Neighbour issues to run the site/infra equipment (DG)
4. Thefts of Infra equipments (Battery Bank, Diesel, DG battery)
5. Under rated/aged equipments
6. Sites near International borders
7. Uncertainty of EB power cuts and poor quality
8. Climatic issue (Rainy season/Flood/Cyclones)
9. Owner captured sites
10. Material constraints
11. Ensuring availability of technicians on ground by the IME/SME/OME Partner
12. Ensure timely delivery of project activities having required quality and AT standards
Section Eight : Skills & Knowledge
State the minimum acceptable proficiency for this job. Do not state incumbent-specific information
08
Minimum Educational
B.tech (Mandatory in EE/EC)
Qualifications to perform this job: Degree (Mechanical, Electrical) - will be preferred for new hires
Knowledge of basic Electrical Engineering;
Knowledge Required
Skills / Competencies
Knowledge of DG sets, AC power management system, DC power management system, Battery back up system, HVAC, antenna & basics of GSM/CDMA
technology will be added advantage
1. Analytical and managerial
2. Planning and Organizing
3. Team management skills
4. Multitasking
5. Time management