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5 Appalto Electronics Private Limited Jobs
Field Support Engineer
Appalto Electronics Private Limited
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issues
- Providing technical guidance to customers and walking them through solutions to resolve their problems
- Collaborating with development teams to escalate and resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions in a CRM system
- Participating in the development and delivery of customer training and support materials
- Communicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systems
- Excellent communication and interpersonal skills
- Experience with CRM and ticketing systems
Employment Type: Full Time, Permanent
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Field Support Engineer salary at Appalto Electronics Private Limited
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Appalto Electronics Private Limited Benefits
Team Outings Soft Skill Training Health Insurance Job Training Education Assistance 
Soft Skill Training 
Job Training 
Team Outings 
Free Transport 
Education Assistance 
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