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Indovision Services

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3.8

based on 103 Reviews

43 Indovision Services Jobs

Technical subject matter expert & writer,Vashi

Indovision Services

3.8

based on 103 Reviews

2-5 years

Mumbai, Navi Mumbai

1 vacancy

Technical subject matter expert & writer,Vashi

Indovision Services

posted 4d ago

Job Role Insights

Fixed timing

Key skills for the job

Telecom Operations Performance Testing Analytical Chemistry Troubleshooting Quality Audit

+ 2 more

Job Description

Job Title: Training Support Specialist
Location: Vashi

Position Summary

The Training Support Specialist is responsible for designing, delivering, and managing technical training programs for Samsung in-house staff and SOLPAR Crew resources. This role ensures knowledge transfer related to LTE/NR hardware installation, quality assurance, RF SCFT, CLOT, and operational processes while providing first-level field support. The specialist will work closely with Circle leadership and NHQ teams to identify skill gaps, develop e-learning modules, and create training manuals, fostering a high-performance environment for seamless project execution.

Key Responsibilities

Training Delivery

Develop and conduct technical training programs for Samsung teams, in-house staff, and SOLPAR Crew Members as per the training calendar.
Deliver specialized training on:
- LTE hardware installation and RFE-1
- Quality and ATP processes
- EMF, SCFT, and CLOT modules
- eNodeB integration
Train Circle Warehouse teams on relevant processes.

Field Support and Quality Assurance

Provide first-level field support for alarm rectification to SOLPAR and Samsung field teams, including On-the-Job Training (OJT).
Assist site quality audit teams in achieving and maintaining zero-punch-point sites.

Skills Assessment and Development

Identify skill gaps and competency requirements for SOLPAR and in-house teams through proactive discussions.
Conduct training sessions in coordination with NHQ on installation issues, alarms, and troubleshooting.
Develop e-learning modules aligned with project requirements.

Reporting and Performance Monitoring

Prepare and submit daily, weekly, and monthly training reports, including attendance and performance appraisals.
Generate quality reports and address gaps through OJT and targeted training interventions.

Special Assignments and Cross-functional Support

Execute special projects and assignments as required by NHQ or Circle teams.
Provide training to other circles in the absence of designated trainers.

Key Competencies and Skills

Expertise in LTE/NR hardware installation, RFE-1, and quality processes.
Strong understanding of EMF, SCFT, and CLOT frameworks.
Proficiency in developing training manuals and e-learning content.
Excellent communication, facilitation, and interpersonal skills.
Analytical mindset with the ability to identify and bridge skill gaps.
Hands-on experience in field operations and quality assurance.

Qualifications and Experience

Bachelor s/Diploma in Engineering, Telecommunications, or a related field.
Minimum 2+ years of experience in the telecom industry.
At least 6 months of experience in delivering technical and operational training programs.
Familiarity with telecommunications installation, RF standards, and site quality processes.
Strong background in field support and troubleshooting.

Employment Type: Full Time, Permanent

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