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12 Individual Jobs

Customer Success Specialist (0-3 yrs)

0-3 years

Customer Success Specialist (0-3 yrs)

Individual

posted 27d ago

Job Role Insights

Flexible timing

Job Description

Seeking a passionate and results-oriented Customer Success Specialist to join our growing team.

- You will play a dual role, ensuring the success of our customers by building strong relationships, driving revenue through conversions and providing operational support to streamline the customer journey.

Responsibilities:

Customer Success:


- Onboard new customers and ensure a smooth and successful transition to using our products


- Be a trusted advisor, proactively identifying customer needs and challenges


- Develop and maintain strong relationships with customers, acting as a single point of contact


- Track customer buying pattern and identify potential churn risks


- Collect and analyse customer feedback to improve product development and overall customer experience


- Set and achieve targets for recovering abandoned carts and winning back churned customers


- Develop and implement targeted outreach campaigns (phone, whatsapp) to re-engage with customers leading to conversions


- Track the success of outreach campaigns and measure progress against set targets

Operational Support:


- Verify and ensure the accuracy of customer billing and shipping addresses to minimize RTO rates


- Investigate and resolve any discrepancies found in customer data


- Monitor order tracking information and proactively address any potential delays or delivery issues


- Investigate and attempt to resolve NDR issues


- Identify and address any issues with deliveries, such as damaged goods or incorrect items

Qualifications:

- Minimum 2-3 years of experience in customer success, operations management, or a related field


- Proven track record of building strong relationships and exceeding customer expectations


- Excellent communication, interpersonal, and problem-solving skills


- Strong organizational skills and the ability to manage multiple tasks simultaneously


- Experience with handling operational tasks is preferred


- Must have experience in Ecommerce industry and experience in Shopify and Shiprocket is a plus.


Functional Areas: Sales

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What people at Individual are saying

What Individual employees are saying about work life

based on 19 employees
70%
67%
50%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Individual Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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