Upload Button Icon Add office photos
filter salaries All Filters

8 Saffron Tech Jobs

Saffron Tech - Customer Success Specialist (2-3 yrs)

2-3 years

Saffron Tech - Customer Success Specialist (2-3 yrs)

Saffron Tech

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Key Responsibilities:

- Develop a deep understanding of each client's business objectives, challenges, and key success metrics.

- Serve as the primary point of contact for client inquiries, escalations, and strategic discussions.

- Onboard new clients effectively, ensuring a smooth implementation process and setting clear expectations for success.

- Proactively engage with clients to identify opportunities for up selling or cross-selling additional products and services.

- Collaborate closely with sales, product, and support teams to advocate for clients and drive resolution of issues.

- Develop and maintain a comprehensive understanding of our products and services, staying abreast of new features and updates.

- Monitor client usage and performance metrics, identifying areas for improvement and providing recommendations for optimization.

- Prepare and deliver regular business reviews and performance reports to internal stakeholders and the clients, highlighting key insights and opportunities for growth.

- Advocate for clients internally, providing feedback and insights to inform product roadmap decisions and enhance the overall customer experience.

- Stay up-to-date on industry trends, best practices, and competitive landscape to effectively advise clients and drive value.

- Ability to travel occasionally for client meetings and industry events.

Qualifications:

- Bachelor's/Master's degree in Business Administration, Marketing, Communications, or related field.

- Minimum 2yrs-3yrs of experience required

- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

- Experience working with CRM systems (e. g Hubspot), proficiency in MS Suite and Google suite,

- Proficiency in excel and powerpoint is a must.

- Familiarity with the SAAS industry and their metrics


Functional Areas: Sales

Read full job description

Prepare for Customer Success Specialist roles with real interview advice

What people at Saffron Tech are saying

What Saffron Tech employees are saying about work life

based on 60 employees
58%
87%
73%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Saffron Tech Benefits

Work From Home
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Team Outings +6 more
View more benefits

Compare Saffron Tech with

TCS

3.7
Compare

Infosys

3.6
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

LTIMindtree

3.8
Compare

Mphasis

3.4
Compare

Persistent Systems

3.5
Compare

Hexaware Technologies

3.5
Compare

Northcorp Software

4.3
Compare

Accel Frontline

4.0
Compare

Elentec Power India (EPI) Pvt. Ltd.

3.7
Compare

HyScaler

4.5
Compare

Appsierra

4.4
Compare

Pitney Bowes

3.8
Compare

Apmosys Technologies

3.4
Compare

Yashi Consulting Services

3.6
Compare

Apex CoVantage

3.2
Compare

VHS Consulting

3.7
Compare

DynPro

3.8
Compare

Similar Jobs for you

Customer Success Specialist at Meritto

1-3 Yrs

₹ 10-12 LPA

Customer Success Specialist at Individual

0-3 Yrs

Not Disclosed

Customer Success Specialist at Houzeo India Pvt Ltd

1-2 Yrs

₹ 9-15 LPA

Key Account Manager at ZYLA Healthcare Pvt Ltd

1-2 Yrs

₹ 12-16 LPA

Business Development Manager at HL Tech India Private Limited

2-3 Yrs

₹ 7-10 LPA

Key Account Manager at Easebuzz Pvt Ltd

2-8 Yrs

₹ 7-17 LPA

Sales Manager at Qualtech Consultants Pvt Ltd

3-5 Yrs

₹ 7-12 LPA

Sales Development Representative at Volody.Com

2-4 Yrs

₹ 6-12 LPA

Strategic Account Manager at BiteSpeed

3-5 Yrs

₹ 10-11 LPA

Sales Account Manager at LDRA Technology Pvt. Ltd.

3-5 Yrs

Not Disclosed

Recently Viewed

JOBS

Qualcomm

No Jobs

SALARIES

Deloitte

SALARIES

Ericsson

REVIEWS

Cold Forge

No Reviews

SALARIES

Citicorp

SALARIES

MAQ Software

SALARIES

Bechtel

REVIEWS

HighRadius

No Reviews

JOBS

Bechtel

No Jobs

SALARIES

Cloud Analogy

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent