Saffron Tech - Customer Success Specialist (2-3 yrs)

Key Responsibilities:

- Develop a deep understanding of each client's business objectives, challenges, and key success metrics.

- Serve as the primary point of contact for client inquiries, escalations, and strategic discussions.

- Onboard new clients effectively, ensuring a smooth implementation process and setting clear expectations for success.

- Proactively engage with clients to identify opportunities for up selling or cross-selling additional products and services.

- Collaborate closely with sales, product, and support teams to advocate for clients and drive resolution of issues.

- Develop and maintain a comprehensive understanding of our products and services, staying abreast of new features and updates.

- Monitor client usage and performance metrics, identifying areas for improvement and providing recommendations for optimization.

- Prepare and deliver regular business reviews and performance reports to internal stakeholders and the clients, highlighting key insights and opportunities for growth.

- Advocate for clients internally, providing feedback and insights to inform product roadmap decisions and enhance the overall customer experience.

- Stay up-to-date on industry trends, best practices, and competitive landscape to effectively advise clients and drive value.

- Ability to travel occasionally for client meetings and industry events.

Qualifications:

- Bachelor's/Master's degree in Business Administration, Marketing, Communications, or related field.

- Minimum 2yrs-3yrs of experience required

- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

- Experience working with CRM systems (e. g Hubspot), proficiency in MS Suite and Google suite,

- Proficiency in excel and powerpoint is a must.

- Familiarity with the SAAS industry and their metrics