Customer Service Role - eCommerce (2-5 yrs)

Job Details:

Job location: Charni Road

Working days: 6 Days Hybrid (Monday-Friday WFO, Saturday WFH)

Working Hours: 10:00 AM - 7 PM

Interview Procedure: Virtual and Face to face [First will be HR Round (Virtual), Second will be Final Round (Face to Face)]

Duties:

- Respond to customer queries, concerns, complaints received on phone calls, email, whatsapp messages, and social media. Close the conversation with appropriate solution within timely manner.

- Create & manage exchange queries within the set timeline. Work on reducing returns by converting them into exchanges for alternate size or product.

- Handle payments and refunds.

- Answer consumer phone inquiries and directing them to the appropriate department for further effective query resolution

- Call and interact with abandoned cart customers to convert them into orders on our website.

- Post-service sales call - Call the customer after the order has been delivered. Find out how people felt about the product. Encourage customers to leave reviews on our website and Google.

- Co-ordinate with cross departments whenever required.

- NDR - Co-ordinate closely with the logistics team & customers on calls, emails and messages and get the non-delivered products, delivered to the customers within the timeline.

- Keep a track of dispatched orders and make sure the orders are delivered within the timeline.

- MIS & Reporting

Requirements:

- Good team player and quick learner.

- Min. Graduate

- Candidates from nearby locations preferred

- Excellent Communication Skills

- Experience in Apparel/Clothing/Footwear/E Commerce