Customer Support Role (0-5 yrs)

Position : Customer Support

Location : Chhatarpur, Delhi

Experience : 0-5 Years

Shift : Rotational

Working Days : 5 Days a Week

Job Description :

We are looking for a Customer Support Executive to join our team in Chhatarpur, Delhi. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities :

- Respond to customer queries via phone, email, and chat in a professional and timely manner.

- Resolve customer complaints by providing accurate information and appropriate solutions.

- Maintain a high level of customer service and ensure customer satisfaction.

- Keep records of customer interactions and transactions.

- Work in collaboration with different teams to improve customer experience.

- Follow company policies and procedures while handling customer requests.

Requirements :

- 0-5 years of experience in customer support or a related field.

- Strong communication skills in English and Hindi.

- Ability to handle customer concerns with patience and professionalism.

- Basic computer skills and familiarity with CRM software is a plus.

- Willingness to work in rotational shifts.