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111 Indira Gandhi International Airport Jobs
Business Information Security Officer
8-10 years
Mumbai
1 vacancy
Business Information Security Officer
Indira Gandhi International Airport
posted 8d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
To manage support Mumbai IT Operations conforming to Corporate IT Policies Procedures, Vendor Management, corporate IT security, Compliance governance defined to satisfy the business needs.
To manage support Mumbai IT Operations conforming to Corporate IT Policies Procedures, Vendor Management, corporate IT security, Compliance governance defined to satisfy the business needs.
ORGANISATION CHART
Accountabilities
Key Performance Indicators
Management of Mumbai office Network / Servers / Printers / Desktops / Laptops and Guest House IT facilities:
- Management of Local LAN Wireless Access Points
- Local Proxy server management
- End User Troubleshooting
- Ensuring desktop/laptop in compliance with Corporate IT policy
- Management of CCTV Camera Server
- Management of Local Data Server
Timely completion of troubleshooting and management
Video/Audio Conference Management:
- Troubleshooting Management of Mumbai 4 Nos. conference room equipments (Audio/Video) to give maximum error free uptime.
Timely scheduling/Troubleshooting
Vendor Management:
- Negotiation and Finalisation of Annual Maintenance Contracts
- Tracking Vendor SLA
- Interacting with Vendors for New updated technologies
Timely implementation
EPABX/IP Phones Management:
- IP Phone configuration and Installation
- AMC Vendor Maintenance tracking
- Troubleshooting of extensions VOIPs
- Negotiating for Call Billing Software for the Group which will enable us to track the VOIP penetration and usage of phone lines
Call Log Management
KEY ACCOUNTABILITIES
Kronos Online Attendance System Management:
- Maintenance troubleshooting of Kronos Terminal installed in Mumbai Office ensure Mumbai employees attendance data update in Centralised server at Bangalore.
- Configuration Issuance of Access Cards for the new employees
- Disabling of Access cards for outgoing employees
- Maintenance of Substaff online attendance system for Mumbai Office
Timely implementation Troubleshooting
BMC Remedy(IT Service Management Tool) Management:
- Manage BMC Remedy Support person Help him in Troubleshooting and customization of the tool
- SLA configuration/re-configuration of the tool as per Corporate IT requirements
Timely implementation Troubleshooting
Special Projects/Initiatives:
- ITIL Process Implementation Documents for ISO 20000 Certification
- Supported Corporate IT in driving implementation of Policies Procedures as per ITIL Standards, process improvements, ISO 20000 certification
- Mumbai Office Expansion
- Project will kick-off in August 13
- Installation of LAN/Wifi connectivity to existing office as per CCM s requirements
- Integration of server room as per requirement
- Integration of Conference rooms/Meeting Rooms
Timely implementation Scheduling
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
Interact with all Annual Maintenance Contract Vendors on a regular basis to track their SLA(Service Level Agreement) and maintenance window.
Interact with vendors for new technologies coming up
Interact with vendors for new technologies coming up
INTERNAL INTERACTIONS
Interact with employees (local Other locations) on a regular basis to understand their needs, be respond to them on all their IT related issues
Interact with Accounts Finance department for Vendor Payments
Interact with Accounts Finance department for Vendor Payments
FINANCIAL DIMENSIONS
Ensure Cost within the AOP
OTHER DIMENSIONS
Handling Outsourced local IT Helpdesk BMC Helpdesk at Bangalore (Total 2 Nos)
Vendors (10 Nos)
Vendors (10 Nos)
EDUCATION QUALIFICATIONS
Degree or equivalent in an IT or similar discipline from an institute recognized by UGC / AICTE preferably a Degree in Information Technology.
RELEVANT EXPERIENCE
08-10 years of work experience in IT preferably in Infrastructure or a related domain. Demonstrable experience in process understanding and process improvement.
Must have strong Communication skills as this position will have direct interaction with senior management
Vendor management Management of IT Outsourcing Services for an organization a definite advantage
Must have strong Communication skills as this position will have direct interaction with senior management
Vendor management Management of IT Outsourcing Services for an organization a definite advantage
COMPETENCIES
- Networking
- Personal Effectiveness
- Teamwork Interpersonal influence
- Stakeholder Focus
- Entrepreneurship
- Capability Building
- Social Awareness
- Planning Decision Making
- Execution Results
- Strategic Orientation
- Problem Solving Analytical Thinking
Employment Type: Full Time, Permanent
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Strict timing
Monday to Saturday
No travel
Day Shift
Indira Gandhi International Airport Benefits
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