MS Dynamics CRM Developer (3-5 yrs)

Job Summary :

We are seeking a highly motivated and experienced Dynamics CRM Implementation and Support Specialist to manage and optimize our Dynamics CRM platform.

This role will be instrumental in ensuring the effective utilization of our CRM system to drive sales, marketing, and overall business efficiency.

The ideal candidate will have a strong understanding of Dynamics CRM functionalities, excellent analytical skills, and a passion for providing exceptional user support.

Key Responsibilities :

Project Management: Manage end-to-end Dynamics CRM implementation projects, from planning and execution to testing and deployment.

This includes defining project scope, timelines, and budgets, as well as managing resources and risks.

Customization and Configuration: Customize and configure Dynamics CRM to meet specific business requirements, including workflows, entities, forms, dashboards, and reports.

User Support: Provide ongoing technical support to Dynamics CRM users, troubleshooting issues, answering questions, and resolving any technical challenges.

Data Analytics: Utilize data analytics tools to extract actionable insights from CRM data, generating reports and dashboards to track key performance indicators (KPIs) and identify areas for improvement.

Training and Documentation: Conduct training sessions for employees on Dynamics CRM best practices and functionalities.

Develop and maintain comprehensive documentation related to system configurations, processes, and user guides.

CRM Strategy Optimization: Collaborate with sales and marketing teams to optimize CRM strategies, ensuring alignment with business objectives and maximizing the platform's potential.

System Enhancement Recommendations: Regularly assess the CRM system and recommend enhancements to improve performance, functionality, and user experience.

Data Migration: Facilitate data migration from legacy systems to Dynamics CRM, ensuring data integrity and accuracy.

Compliance and Security: Ensure compliance with data security and privacy regulations, implementing appropriate security measures and protocols.

Performance Monitoring: Monitor and report on CRM usage and performance metrics, identifying and addressing any performance bottlenecks.

Stakeholder Collaboration: Work closely with stakeholders across different departments to gather feedback, understand requirements, and ensure the CRM system meets their needs.

Automation and Process Improvement: Identify opportunities for automation and process improvements within the CRM system, streamlining workflows and increasing efficiency.

Continuous Learning: Stay current with Dynamics CRM updates, new features, and industry best practices.

Cross-Departmental Collaboration: Participate in cross-departmental projects to leverage the CRM system for broader organizational efficiency gains.

Required Qualifications :

- Bachelor's degree in information technology, Computer Science, or a related field.

- Minimum 3 years of proven experience in Dynamics CRM implementation, customization, and support.

- Professional certification in Microsoft Dynamics CRM (preferred).

- Strong knowledge of CRM processes and best practices.

- Experience with data analytics and reporting tools (Power BI, SSRS).

- Project management certification (preferred).

- Excellent problem-solving and critical-thinking skills.

- Ability to work effectively both independently and as part of a team.

- Exceptional communication (written and verbal) and interpersonal skills.

- Detail-oriented with excellent organizational skills.

- Understanding of data privacy laws and compliance regulations ( GDPR, CCPA).

- Experience in training and supporting end-users.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM-related tools.

- Ability to analyze complex business needs and translate them into effective CRM solutions.

- Willingness to stay updated on CRM technology advancements.

Skills :

- Microsoft Office Suite, Microsoft Dynamics 365, Data Privacy Laws, Data Analytics, Dynamics CRM, Project Management, CRM Processes, Data Migration, User Training, System Configuration, Workflow Automation, Reporting, Stakeholder Management