Center Sales Manager

• Creating multiple channel sales partners for sales of paid subscription packages via tele center, basis defined SOPs / SLAs / pricing models.
• Ensuring team hiring to ensure budgeted numbers.
• Maintaining regular connects to ensure overcoming day-to-day challenges.
• Due training & hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joinee, as well as via monthly refreshers (including on new product development).
• Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity.
• Responsible for evaluating Centres performance with key metrics (attempts / talk time / presentations / quality score etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage.
• Timely payout after due diligence.
• Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency.
• Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management.

Preferred candidate profile

• Hands on experience in building & handling large team (40+ Team Size).
• Build Rapport with team via consultative sales approach.
• Strong listening, questioning and networking skills.
• Report management/ analysis / alignment skills

Experience and Education:

• MBA\B.tech with 3+ yrs. of experience in Sales / Acquisition / Retention
• Preference for candidates with Team handling experience of 40+ individuals (at-least 3yr+ experience)