Business Manager (CSD)

Build and leverage relationships with existing clients through proactive, creative and ongoing client
service to ensure retention of clients.

Role & responsibilities

• The position holder will be managing a team of 10-20 individuals

• Accurately plan, forecast, and achieve fortnightly, and monthly client retention and revenue targets from the assigned set of clients

• Build and manage productive, professional relationships with clients

• Hire, Train, and Retain your team. Formulate their development plan and ensure fulfillment of their training needs

• Ensure prompt resolution of client complaints

• Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions

• Daily 2-4 in-person meetings (F2F) with clients onsite