Payroll Services Manager

Key Responsibilities

• Client Engagement & Relationship Management Serve as the point of contact for domestic and international clients, understanding their payroll requirements.

• Build and maintain strong client relationships to foster trust and long-term partnerships.

• Actively engage with clients to identify challenges and propose customized, technology-driven solutions.

• Payroll Operations Management Oversee and manage end-to-end payroll processing for multiple clients, ensuring statutory compliance.

• Ensure timely and accurate payroll disbursements, custom MIS reporting, and reconciliations. Monitor and enhance payroll processes to optimize efficiency and reduce errors.

• Technology & Innovation Stay updated on the latest payroll management tools, software, and technological advancements.

• Identify opportunities to implement InCorp s technology-driven solutions to streamline payroll operations.

• Collaborate with IT and other teams to integrate payroll systems with client HRMS and ERP platforms.

• Regulatory Compliance & Risk Management Ensure compliance with local labour laws, tax regulations, and other statutory requirements.

• Proactively address compliance risks and provide solutions to mitigate potential issues. Keep abreast of changes in payroll-related regulations and update clients accordingly.

• Growth and Business Development Partner with key industry players to support pre-sales activities, including scope and pricing discussions.

• Engage in advance for cross-sell and pricing increments for engagement renewals.

• Drive strategic partnerships with complimentary service provides to drive marketing activities and lead flow.

• Problem-Solving & Continuous Improvement Analyse complex payroll scenarios and provide innovative, practical solutions.

• Drive process improvement initiatives to enhance client satisfaction and operational efficiency.

• Handle escalations effectively and provide resolution in a timely manner.

• 5-10 years of experience in payroll management, with a proven track record of handling diverse client portfolios.

• Degree in Business, Accounting, Human Resources, or a related field. Advanced certifications are added advantage.

• In-depth understanding of Indian payroll regulations, tax laws, and labor laws.

• Hands-on experience with payroll management systems, HR software, and data analysis tools Skills and Behaviors

• Strong analytical and problem-solving capabilities.

• Excellent communication and interpersonal skills.

• Ability to manage multiple clients and deadlines effectively.

• Self-starter with a proactive approach to identifying opportunities and driving results.