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Premium Employer

FIS

Compare

3.9

based on 5.5k Reviews

1 FIS Incident Manager Job

Operations Analyst(Incident Management, Problem Management)

FIS Global Business Solutions India Pvt. Ltd.

3.9

based on 5.5k Reviews

6-10 years

Pune

1 vacancy

Operations Analyst(Incident Management, Problem Management)

FIS

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Legal Advisory Recruitment Incident Management Application Support Basic Change Management

+ 4 more

Job Description

Operations Software Analyst- Payments

Are you curious, motivated, and forward thinker? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

Team works on providing L2 application support FIS hosted Payment solutions to clients in EMEA region. We are looking to add an energetic, talented, and experienced support analyst senior to our growing team. The role is to provide L2 support, examine mistaken payments along with incident management, change management, problem management. Day to day processing of files and fixing the production issues that may arise and require further investigation and resolution.

What you will be doing:

Will be responsible for Incident Management,Change Management,Problem Management,Monitoring of systems for functional processing of payments.
File Uploads that come from schemes
Monthly reporting for Volumes and SLAs for all PaaS clients
Configuration changes
Business Validations for all Changes/Releases that goes to PROD.

What you bring:

Overall experience of 6-10 years into Banking, Payments Domain,Change Management,Basic testing skills
Experience in ServiceNow,Basic knowledge of OPF or OPF basic training done
BA knowledge will be added advantage.
Knowledge on ISO 8583, ISO 200022 and other payments formatters will be added advantage.
Basic knowledge of tool like CI, Jenkins, Database, Cloud setup

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities - FIS is your final career step!
A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues

Employment Type: Full Time, Permanent

Read full job description

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