378 Incident Management Jobs in Mumbai

Project Role :Financial Planning & Analysis Representa



Project Role Description :Drive performance, strategic analysis and identification and correction of financial or operational concerns. Provide financial analysis to aid in decisions pertaining to the profitability and financial health of the organization.

Must have skills :Service Management Framework Design and Implementation


Good to have skills :NA
Minimum

12 year(s) of experience is required


Educational Qualification :Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India

Role - Service Management Lead
Roles & Responsibilities:

Lead the design and implementation of service management frameworks, ensuring that they align with business objectives and meet customer needs.

Develop and maintain technical architectures, ensuring that they are scalable, reliable, and secure.

Collaborate with cross-functional teams to identify and resolve technical issues, ensuring that solutions are delivered on time and within budget.

Define and implement processes to ensure that technical architectures conform to established standards and best practices.

Provide technical guidance and support to project teams, ensuring that they have the necessary resources and tools to deliver high-quality solutions.
Professional & Technical Skills:Should have minimum years of experience as mentioned in the skillset given below.

Should have excellent working knowledge of ITIL/ITSM processes

Should have expertise in all skills/ experience mentioned for L1 and L2 Incident/change/problem manager

Should have worked in an IT infra management for at least 5 plus years

Should have worked in SLA based delivery model.

Should have handled a team for at least 3 years and able to plan, coordinate all the activities required to perform, monitor and report on the process.

Should be able to use systematic methodology to evaluate design and implement process or technology change to achieve measurable business benefits

Should possess strong problem solving analytical and time management skills

Should have knowledge of incident management processes and practices.

Must be adept at finding solutions to problems and trailing different ways to find a resolutionPreference will be given to candidate having Should have work experience in Large Scale Organization in similar profile and having IT related certifications

Should have knowledge in incident, change and problem management processes and practices

Should have worked in an IT infra management and have handled a team for at least 3 years and able to manage relationships and coordinate work between different teams at different locations

Should have worked in SLA based delivery model

Should be able create change management strategy and manage the governance of lifecycle of changes and make sure that only authorized changes are implemented

Should be able to conduct change management service review forum to review overall change management performance
Additional Information:

The candidate should have a minimum of 12 years of experience in Service Management Framework Design and Implementation.

The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Mumbai office.

 
Qualifications 

Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India