India VSC Hub Onboarding Sr. Executives Internal Only

Purpose of Job:. Exciting role for working in the new Onboarding team in facilitating seamless integration and onboarding of new DA Management customers into the OPTIC system. The role is customer facing role requiring the person to understand the customers workflow & business requirements which need to be adapted to the onboarding process and workflow. The role collaborates closely with the Partnership Integrations team to oversee technical integration and handles query resolution, effectively addressing and resolving customer issues to maintain high service standards.

Additionally, the role will oversee end-to-end DA processing during an initial Hypercare period to provide. an excellent customer experience and ensure a smooth transition and successful handover to ongoing operations. The role will require some travel to customer locations to meet with clients & understand and manage their expectations with regards to DA management services. What youll do:.

Pre-Onboarding:. Master the new OPTIC system and lead training initiatives. Support UAT of the new system and collaborate with the Transformation team for end-to-end work process implementation. Contribute to the production of SOPs to be adopted by team and future DA team.

Liaise with the commercial team for sales support and demonstrations of the OPTIC DA management system. ensure full business understanding and needs. Help in Training hub staff on system functionalities and processes. Onboarding:.

Ensure comprehensive implementation of new DA Management customers to the OPTIC system. Analyse and integrate customer processes with OPTIC workflow, ensuring SOP updates and IMOS and other integrations. Oversee training and query resolution, ensuring a smooth transition to BAU operations. DA Production (Desirable).

Work on processing Open PDA, Final DAs, and SDAs. Manage, resolve, and escalate customer queries to ensure resolution and continuous improvement. Ensure quality control, invoice processing, and DA accuracy. Coordinate with clients for regular progress meetings, addressing training and process adjustments.

Review and manage compliance and overall processes as agreed with client. System Utilization:. Promote full utilization of Inchcape systems following ISS Standard Operating Procedures. Ensure accurate and timely data input by the team into all relevant systems.

Speak to clients to ensure their satisfaction with the system and service. Training:. Train team members in the BAU for smooth hand over of end-to-end client process. Introduce BAU team members to client to assure smooth transition.

Who you are:. Knowledge. Comprehensive knowledge of VSC Hub practices and processes. Desirable-Comprehensive knowledge of shipping operations, including port experience, ship operations, and DA management.

Understanding of basic DA accounting principles. Skills. Strong People Management Skills. Excellent Customer Services Skills.

Problem Solving & Analytical Skills. Strong communication skills and the ability to travel for customer training as needed. Strong capability of driving execution across virtual and cross-functional team. Experience.

Leadership ability to motivate and guide the team. Post-sales experience with a focus on system implementation. Experience in UAT and system training. Familiarity with SOP development and process integration.

MS Office experience is required. Why Inchcape Shipping Services?. We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise.

We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:. Global Perspective we connect the world and see the bigger picture. The Power of People we rely on the strength of local agent knowledge and relationships.

Progress we adopt new thinking and push for positive change in our industry. In return, we will offer you:. A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:.

A retirement savings plan. Life assurance. Holiday starting at 22 days. Healthcare.

Competitive salary. Employee Assistance Programme. Career development and progression opportunities. Values Award celebration events.

Team building days. Plus, much more!.