In2IT Technologies - Manager - Compliance & SLA (5-7 yrs)

Job Title : Compliance and SLA Manager

Department : Infra

Location : Noida , India

Job - Duties & Responsibilities :

- Conducting regular audits, internal reviews and assessments to identify potential compliance gaps or vulnerabilities within the Project Scope.

- Review and input into the development of relevant policies and procedure

- Day-to-day management of our compliance system

- Developing and maintaining the project compliance framework, policies, and procedures that address relevant regulations related industry-specific standards.

- Conducting risk assessments and identifying potential compliance gaps

- Collaborating with cross-functional teams to ensure enterprise-wide compliance

- Assisting in the implementation of compliance controls and safeguards as per the project scope.

- Monitoring and reporting on compliance metrics and key performance indicators

- Driving continuous improvement in compliance processes and methodologies.

- Evaluate and manage risks associated with third-party vendors, ensuring compliance with the university's risk management policies and security standards.

- Develop and deliver IT risk and compliance training programs for staff, promoting awareness of best practices, regulatory requirements, and risk mitigation techniques.

- Provide training to employees and stakeholders on compliance requirements, SLA expectations, and best practices.

- Assessing the business's future ventures to identify possible compliance risks.

- Managing Compliance plan and Controls Assurance.

- Ensuring incidents and tasks are actioned appropriately.

- Providing advice and leadership in relation to compliance issues that arise.

- Following up on compliance issues that require investigation.

- Evaluating compliance systems and ensuring adequate processes and procedures are in place

- Closely collaborating with HR departments to monitor enforcement of compliance regulations

- Monitoring and reporting on compliance metrics, key performance indicators (KPIs), and risk assessments to senior management and relevant stakeholders.

- Coordinating with external stakeholders, regulatory bodies, and third-party vendors to ensure compliance with applicable standards and regulations.

- Conducting vendor risk assessments and ensuring that third-party service providers adhere to the compliance standards.

- Providing leadership and guidance to the IT compliance team, fostering a culture of compliance and continuous improvement.

- Develop, implement, and maintain the Project's compliance and SLA policies and procedures to ensure alignment with legal, regulatory, and industry standards.

- Act as the primary point of contact for compliance-related inquiries and provide guidance on best practices and risk management.

- Define and establish clear SLAs with clients, vendors, and other stakeholders, ensuring alignment with business objectives and service expectations.

- Monitor and track performance against SLAs, analyzing metrics to identify trends, areas for improvement, and potential service failures.

- Develop and implement corrective actions and improvement initiatives to ensure service delivery standards are met.

- Develop and maintain an action plan for any identified compliance or SLA deficiencies.

- Conduct root cause analysis for SLA non-compliance issues and implement strategies to prevent recurrence.

- Work closely with internal teams (e. , IT, customer service, operations) to ensure service delivery processes are in compliance with SLAs.

- Prepare and present performance reports, SLA compliance updates, and service reviews to management and clients.

- Identify, assess, and mitigate compliance risks that may impact the business.

- Investigate and resolve compliance and SLA breaches, ensuring timely corrective actions are taken.

- Ensure employees are aware of the Project's commitment to compliance and the importance of meeting SLA targets.

- Promote a culture of compliance and continuous improvement.

- Maintain comprehensive records of compliance audits, assessments, incidents, and corrective actions.

- Provide regular compliance and SLA performance reports to senior management, highlighting trends, concerns, and opportunities for improvement.

- Build and maintain strong relationships with key stakeholders, including vendors, clients, and regulatory bodies.

- Collaborate with cross-functional teams to ensure seamless service delivery and compliance.

- Act as a liaison between the company and external parties (e.

, clients, regulatory agencies, auditors) on compliance and SLA matters.

- Review service delivery against performance metrics, track KPIs, and ensure continuous improvement.

- Act as a point of contact for Compliance and SLA related inquiries.

- Providing flexible, around-the-clock (24x7x365).

- Produce and Present weekly monthly reports to stakeholders.

- Work on multiple projects within the company's project portfolio simultaneously.

- Report and escalate to management as needed.

- Manage the relationship with the client and all stakeholders

- Recommend and implement improvements to asset management processes, policies, and systems.

- This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis.

- It does not exclude other duties as may be assigned.

Competency Requirement:

Education or Academic Qualification :

- Minimum of 5 years of experience in compliance management, risk management, or a similar role.

- Experience in managing large IT compliance and vendor portfolios.

- MBA or advanced degree is a plus.

- Proven track record of managing SLAs and service delivery performance.

- Experience in conducting audits, risk assessments, and compliance reviews.

- Previous experience in a customer-facing role or vendor management is highly desirable.

- Proficiency in compliance management software, reporting tools, and data analysis.

Skills required (Soft & Technical) :

- Strong organizational and time-management skills.

- Excellent interpersonal skills with the ability to engage and collaborate with diverse teams.

- Proactive, detail-oriented, and results-driven.

- Ability to adapt quickly in a fast-paced environment.

- Critical thinking and problem solving

- Excellent communication and presentation skills (Written and Verbal)

- Computer literacy, especially in the Microsoft Office products and MS Project

- Excellent decision-making and leadership skills

- Conflict resolution experience

- Strong knowledge of with ITIL (Information Technology Infrastructure Library) practices and frameworks.

- Strong attention to detail and problem-solving abilities.

- Strong negotiation, communication, and relationship-building skills.

- Deep understanding of IT services, software, hardware, and technology trends.

- Ability to manage multiple projects and stakeholders in a dynamic environment.

- Knowledge of IT governance, compliance, and security standards.

- Occasional travel may be required for vendor meetings and audits.

- Ability to work independently and as part of a team in a fast-paced environment