Airtel - IT Governance Manager - Incident Management (2-5 yrs)

Job Description :

Governance Framework :

- Develop and implement IT governance frameworks and policies to align IT strategy with business goals.

- Ensure the IT governance framework complies with regulatory requirements and industry best practices.

Risk Management :

- Identify, assess, and manage IT risks.

- Develop and monitor risk mitigation plans.

- Conduct regular risk assessments and ensure appropriate controls are in place.

Compliance :

- Ensure compliance with all relevant regulatory requirements, including RBI guidelines, data protection laws, and internal policies.

- Coordinate with internal and external auditors to facilitate IT audits and reviews.

Policy Development :

- Develop, review, and update IT policies and procedures.

- Ensure policies are communicated and enforced across the organization.

Performance Management :

- Monitor and report on the performance of IT governance initiatives.

- Establish key performance indicators (KPIs) and metrics to measure the effectiveness of IT governance.

Stakeholder Management :

- Collaborate with business units, senior management, and other stakeholders to ensure IT initiatives align with business objectives.

- Act as a liaison between IT and other departments to ensure smooth governance processes.

Incident Management :

- Develop and manage the incident management process, ensuring quick resolution and documentation of incidents.

- Conduct root cause analysis and implement corrective actions to prevent recurrence.

Training and Awareness :

- Develop and deliver training programs to raise awareness about IT governance, risk management, and compliance.

- Ensure continuous improvement and knowledge sharing across the IT team.