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SmartQ - Bottle Lab Technologies
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3 SmartQ - Bottle Lab Technologies Implementation Engineer Jobs
Implementation Engineer
2-4 years
Bangalore / Bengaluru
1 vacancy
Implementation Engineer
SmartQ - Bottle Lab Technologies
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Implement and help clients implement SmartQ platform products remotely for client.
- Train the users on the usage of the technology.
- Help create user manuals.
- Interact with customers and clients on a daily/weekly basis via email or calls or chat regarding various queries.
- Manage Customer expectations on the deliverables.
- Coordinating and working with the client on multiple levels - decision-makers, site managers and ground-level operation staff.
- Understanding the issues faced by customers across different solution platforms provided.
- Answer inquiries, resolve complaints and provide information regarding solutions provided by SmartQ in that location.
- Maintains ownership of customer issues until problem resolution.
- May be responsible for pre-sales and post-sales service to customers.
- Knowledge of products, customers, services, policies, and procedures.
- Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the responsible personal.
- Documentation for reporting and client communications.
- App configurations, menu detailing and verifications, Ensuring user experience at the best.
- Minimum Experience of relevant experience
- Excellent communication skills (both written and verbal) in English
- Stakeholder Management
- Graduate in any stream.
- Email Etiquette
- Troubleshooting
- Ability to multitask.
- General know-how about computers and technology.
- Should be comfortable working across India.
- Includes travel on regular basis to client locations and launches.
- 2+ Years of experience in relevant field
- Any Degree
- Good with both written and verbal communication.
- Good with interpersonal skills, stakeholder management, decision making, follow the processes, work with collaboration, leadership, etc.
Employment Type: Full Time, Permanent
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SmartQ - Bottle Lab Technologies Bangalore / Bengaluru Office Location
560079
