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Implementation Engineer
2-4 years
Bangalore / Bengaluru
1 vacancy
Implementation Engineer
SmartQ - Bottle Lab Technologies
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Interact with customers and clients on a daily/weekly basis via email or calls or chat regarding various queries.
- Manage Customer expectations on the deliverables.
- Coordinating and working with the client on multiple levels - decision-makers, site managers and ground-level operation staff.
- Understanding the issues faced by customers across different solution platforms provided.
Answer inquiries, resolve complaints and provide information regarding solutions provided by SmartQ in that location.
- Maintains ownership of customer issues until problem resolution.
- May be responsible for pre-sales and post-sales service to customers.
- Knowledge of products, customers, services, policies, and procedures.
- Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the responsible personal.
- Documentation for reporting and client communications.
- App configurations, menu detailing and verifications, ensuring user experience at
the best.
Excellent communication skills (both written and verbal) in English.
Stakeholder Management.
Graduate in any stream.
Email Etiquette.
Troubleshooting.
Ability to multitask.
General know-how about computers and technology.
Should be comfortable working across India.
Includes travel on regular basis to client locations and launches.
A high degree of focus along with time management and planning.
2+ Years of experience in relevant field.
Good with both written and verbal communication.
Good with interpersonal skills, stakeholder management, decision making, follow the processes, work with collaboration, leadership, etc.
Employment Type: Full Time, Permanent
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SmartQ - Bottle Lab Technologies Benefits
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