Management Trainee

Key Responsibilities:

• Handling Problematic Queries: Serve as the point of contact for resolving complex and problematic queries, ensuring timely and effective solutions.
• Field Staff Support: Provide operational support to field staff by offering guidance, resolving issues, and ensuring they have the tools/resources needed to perform their tasks efficiently.
• Managing Sheets and Daily Reports: Oversee the organization and maintenance of daily reports, including tracking tasks, progress, and outcomes, as well as updating and managing spreadsheets.
• Managing Escalations: Handle escalated issues or concerns from both internal teams and external stakeholders, ensuring that they are addressed promptly and effectively.
• Coordination with Cross-Functional Teams: Collaborate with various departments (e.g., Sales, Operations) to ensure tasks are completed as per the schedule and requirements.
• End-to-End Task Management: Take full ownership of tasks from start to finish, ensuring that they are completed on time, within scope, and meet quality standards.
• Reporting and Communication: Provide regular updates on the status of ongoing tasks, challenges, and resolution timelines to management and relevant stakeholders.
• Process Improvement: Suggest improvements to streamline operational processes and enhance efficiency across teams.

Qualifications:

• Bachelors degree in a related field (preferred).
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail and ability to prioritize tasks effectively.
• Proficient in Microsoft Excel/Google Sheets, and experience with data management and reporting tools.

Skills:

• Excellent interpersonal and communication skills
• Problem-solving and critical thinking
• Time management and organizational skills
• Attention to detail
• Microsoft Excel/Google Sheets proficiency
• Multitasking
• Conflict resolution
• Cross-functional collaboration