Operations Executive

Key Responsibilities:

• Operations Handling:  Run day to day operations, oversee patient funnel conversion and ensure operational metrics are maintained within defined SLAs
• Hospital Relationship Management: Build and maintain strong relationships with hospitals,TPA desk and hospital management understanding their needs and providing tailored solutions related to instant discharge products.
• Lender Relationship Management: Ensure daily communication with lender and manage day to day operations.
• Outbound Calling: Conduct outbound calls to existing patients to brief about products/services,timely collection of patient receivables and handle escalations.
• Data Analysis: Take d ata driven decisions, provide data visibility to all stakeholders and highlight any gaps in process & product.
• Feedback Collection: Gather and report patient feedback to help improve our products/services and customer satisfaction.
• Documentation: Maintain accurate records of calls, interactions, and follow-up in the CRM system
• Finance Responsibilities:Perform account reconciliations on a regular basis, ensuring accuracy and resolving any discrepancies and manage Accounts Payable/Receivable & invoicing.

Required Skills:

• Startup experience is mandatory preference to candidates with healthcare exp
• 2 to 4 years of experience in a core operations or customer facing role
• Self motivated, Go-Getter & Hands-on experience in coordination with field teams
• Proven track record of meeting or exceeding sales targets and KPIs
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong interpersonal skills with the ability to build rapport with clients and colleagues.

Preferred Qualifications:

Bachelor's degree in Engineering, Business, Operations or a related field