Associate Visa Processing Manager (GSM)

Roles and Responsibilities

• This position is accountable for preparing legally accurate and timely preparation & lodgment of stages of a range of applications along with supporting documents.
• Efficiently process and effectively manage all visa matter stages from start to finish with effective and efficient use of industry leading Australian migration law software Migration Manager.
• With exceptional attention to detail in each and every task, ensure clear and concise communication, both written and verbal to foster an effective workflow both with internal and external clients
• Effectively use all company softwares being the driver of Migration Manager’ software for initiating client matters, elodgments, client communication & other functions.
• Be responsible for maintaining up-to-date client records in (Migration Manager) and OMARA Code of Conduct- compliant files under the guidance of the Case Manager/ Registered Migration Agent
• Confidently meet with and communicate regularly via MS Teams, Hubspot, Zoom Meetings Pro/ Zoom Phone/ Emails etc. with current clients and Corporate clients to prepare & lodge timely and accurate visa applications (all stages)
• Pro-actively check all information & documents uploaded by clients regularly on Migration Manager portal and liaise via emails and follow up with clients to ensure lodgments remain on track, ensuring team monthly lodgement KPIs are achieved
• Research and stay up to date on any new requirements for Skilled Migration (GSM) applications: skills assessments, state nomination requirements, GSM visa applications etc.
• Research, preparation and lodgement of high-quality submissions drafts with the assistance of Case Manager/ Registered Migration Agent in support of various matters
• Liaise with Department of Home Affairs (DHA) requests (RFI’s) on behalf of clients and communicating to both parties timely, and seamlessly keeping client’s best interests and the desired visa outcome in mind at all times.
• Build and maintain relationships with internal team members & clients and other industry stakeholders, authorities etc.
• Weekly addition of new prospect matters in Migration Manager (MM) who have paid and made meetings bookings for next week (to be actioned on Fridays before COB) via ‘Acuity Scheduling software’
• Liaise, and facilitate referral of current clients to Associates/ partners for health policy issuing purposes for clients in association with IH associates on a case-to-case basis
• E-meet clients via Teams or Zoom Pro Meetings for case progress update meetings to explain the progress on their matter and the next steps required to be taken to consistently progress with all matters
• Ensure prompt action, resolution & filling of each incoming email
• Assist Case Manager/ RMA in researching for solutions to complex cases and as and when required for certain specific matters or adhoc requirements as necessary.
• Assist with company marketing campaigns and participate in online events etc. (as required.
• Work on other business-related projects as required.
• Attract new clients and foster repeat clients within the firm at all times.
• Timely Lodgement of legally accurate, high quality and decision-ready application stages for various visa application matter types with positive outcome as the objective at each stage.
• Utilise your excellent written and oral communication skills to effectively communicate with internal and external clients
• A genuine interest and a sincere approach to adding value to your prospects leading to having a positive impact on their lives

Is this You?

• Minimum of 6 years of experience in General Skilled Migration (GSM) for Australia
• You share our core values and are natural at making a human connection filled with love, care and respect for each teammate and each of our clients and serve from the heart .
• You are self-disciplined, highly motivated, and have a natural ability to manage tasks and responsibilities independently.
• You have genuine interest in a long-term career with our growing Australian migration firm
• You have excellent communication skills, both written and verbal, and can articulate complex ideas clearly• You love systems and processes and understand the crucial role they play in the day-to-day running and ability to scale the firm
• You thrive on systems and processes and understand their vital role in the day-to-day operations and scalability of the firm
• You possess strong research skills, particularly in Legendcom, to navigate new and complex immigration matters
• You work well in a busy, collaborative, and social team environment, bringing positive energy and a willingness to contribute
• You are comfortable and proficient in using software such as Migration Manager to manage cases effectively

Salary, Benefits and Growth Opportunities

With the aim of being the “Most preferred workplace,” we are in the continuous process of building a people-oriented culture and policies and procedures around it. Each day we are polishing ourselves by bringing and executing new ideas.

• Working Mode: Work from Home (MON to FRI)
• Growth: Well defined career development plan, timely appraisals.
• Engagement programs: Annual offsite team retreat, Quarterly team hangouts, Monthly unplug session and many fun team building activities.
• Recognition Programs: Quarterly and Annual Reward and Recognition program, Long Service Awards
• Work Culture: Flexible working environment, Autonomy at work, Holiday (festival off) of your choice.
• Culture & Policies: People-oriented culture and policies like Domestic Violence Support, Birthday leave etc.
• Technical equipment’s: The employee will be provided fast Laptop, 22” monitor for ease of work, Headphone, Keyboard & Mouse.
• Industry leading software: The employee will be given access to all professional suites of Software to assist you to excel in your role such as Microsoft 365, Teams, SharePoint, Zoom, HubSpot CRM and others.

We are cognizant of the impact our small firm has on the ecosystem that surrounds us and deeply acknowledge Universal Intelligence and welcome you to join us on this journey for harmonious co-existence and mutual personal & professional growth.