Mis Executive and Back end

Responsibilities

• Data entry: Accurately capturing customer details, call information, and relevant data points into the MIS system.
• Reporting:Generating reports based on data collected through calls, including call volume, customer satisfaction levels, agent performance metrics, and trends analysis.
• Problem-solving:Identifying customer issues, troubleshooting problems, and finding appropriate solutions within the MIS system guidelines.
• Compliance adherence:Following established protocols and procedures to ensure data accuracy and compliance with company policies.
• Sales support:May include assisting with upselling, cross-selling, or generating leads depending on the company's needs.
• Contact Number and WhatsApp : 9080976110 /9944860853
• Whatsapp Number : 7358460923