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Guest Experience Maker - Front Office
3-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Guest Experience Maker - Front Office
Ihg Group
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
- Notify concerned departments for guest arrival and ensure that they have the guests history and preferences information before the arrival.
- Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
- Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
- Offer welcome drink and cold towel on arrival.
- Escort guests accordingly throughout the resort.
- Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
- Knowledge of fire & safety procedures and exits.
- Upsell all resort, spa, LIFE and restaurant facilities.
- Ensure all equipment of the department is kept clean and in good working condition.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
- High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
- Fluent in English.
Employment Type: Full Time, Permanent
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