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Director of Sales & Marketing
4-9 years
Mumbai
1 vacancy
Director of Sales & Marketing
Ihg Group
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As Sales & Marketing Director you ll develop and implement strategies to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.
People
Manage daily sales activities, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
Recommend or initiate any HR elated actions where needed
Drive a great working environment for teams to thrive - connect departments to create sense of one team
Interact with outside contacts: guests, vendors, and other contacts as needed
Develop and maintain great working relationships with key clients and outside contacts to increase revenue
Financial
Hit all personal/team sales goals and maximise profitability
Help prepare the departmental budget and financial plans including the hotel marketing plan
Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales
Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel
Guest Experience
Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience
Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients
Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP s, large groups, and other key guests
Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
Responsible Business
Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel
Effectively communicate and market aspects of the hotel that are sustainable or green and use information to gain new business opportunities
Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity
Raise the awareness and reputation of your hotel and the brand locally - occasionally acting as hotel representative for media related enquiree
Identify improvements to marketing activities and overall hotel sales performance and work with other departments
Ad-hoc duties - unexpected moments when we have to pull together to get a task done
Accountability
This is the top sales and marketing job in a large, luxury, resort, or major flagship hotel. Hotel may have multiple sites and facilities, high-volume catering and/or convention facilities, and a large number of VIP and special service guests. May manage a large number of professional level and administrative sales, catering, and/or convention employee
What we need from you
Bachelor s degree / higher education qualification / equivalent in marketing or related field
Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team
Strong knowledge of local businesses and business trends required
Must speak local language(s)
Other languages preferred
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner
Employment Type: Full Time, Permanent
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What people at Ihg Group are saying
Sales Director salary at Ihg Group
reported by
7
employees
with 8-14
years exp.
₹12
L/yr - ₹21.5
L/yr
53%
less
than the average Sales Director Salary in India
View more details
What Ihg Group employees are saying about work life
based on 563 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ihg Group Benefits
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