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Front Office Assistant
1-3 years
Dehradun
1 vacancy
Front Office Assistant
Ihg Group
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Front Office Assistant, You will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. You will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Front Office Assistant, You will assume full responsibility for the efficient operation in the following:
- Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
- Knowledge of room rates and suggesting upselling when necessary.
- Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check out, and bid guest farewell.
- Maintain a balanced bank assigned by the hotel. Make changes, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
- Maintain efficient administration within the department preparing and submitting operational reports on time.
- Conduct procedures involved in the provision of guest in-room amenities.
- Ensure all equipment in the department is kept clean and in good working condition.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Front Office Assistant, You must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office - Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.
- Fluent in English.
Employment Type: Full Time, Permanent
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What people at Ihg Group are saying
Front Office Assistant salary at Ihg Group
reported by
3
employees
with 1-3
years exp.
₹1.4
L/yr - ₹2.5
L/yr
14%
less
than the average Front Office Assistant Salary in India
View more details
What Ihg Group employees are saying about work life
based on 558 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ihg Group Benefits
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