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Manager/Assistant Manager - Guest Relations
6-10 years
Gurgaon / Gurugram
1 vacancy
Manager/Assistant Manager - Guest Relations
Ihg Group
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
A little taste of your day-to-day:
Every day is different, but you ll mostly be:
Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
Keeping close contact with guests for feedback, complaints and compliments - and following it up
Managing, recording and resolving guest or customer complaints promptly
Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office
What We need from you:
Excellent verbal and written communication skills
Ability to deal with difficult interactions and work under pressure
Managerial experience working in a customer service function
Flexibility to respond to a variety of different work situations
A passion for delivering an exceptional level of guest service
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you ll become part of our ever-growing global family.
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
A little taste of your day-to-day:
Every day is different, but you ll mostly be:
Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
Keeping close contact with guests for feedback, complaints and compliments - and following it up
Managing, recording and resolving guest or customer complaints promptly
Keeping other operating departments in the loop with important guest relations matters - from Food and Beverage and Maintenance to Housekeeping and Front Office
What We need from you:
Excellent verbal and written communication skills
Ability to deal with difficult interactions and work under pressure
Managerial experience working in a customer service function
Flexibility to respond to a variety of different work situations
A passion for delivering an exceptional level of guest service
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you ll become part of our ever-growing global family.
Employment Type: Full Time, Permanent
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What people at Ihg Group are saying
Rating based on 17 Assistant Manager
reviews
Anonymous · Finance & Accounting
in Gurgaon / Gurugram
Likes
Micro management at the highest level and data entry work in fpa department only for the name sake it is Fpa it should be foolish planning department
- Salary - Good
+1 more
Dislikes
Overall the company is good but Indian Management is not good
- Promotions - Bad
+2 more
Assistant Manager salary at Ihg Group
reported by
100
employees
with 8-15
years exp.
₹8
L/yr - ₹20
L/yr
64%
more
than the average Assistant Manager Salary in India
View more details
What Ihg Group employees are saying about work life
based on 572 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ihg Group Benefits
View more benefits
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