Customer Care Executive

Greeting from IGT Solutions

We are hiring for Blended Process and looking for immediate Joiners

Role & responsibilities

Understands the various computer screens and how to utilize them effectively

Answering customer questions about the company's products/services

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Keeping records of customer interactions, transactions, comments, and complaints

Ensure customer satisfaction and provide professional customer support.

Educational & Essential Experience:

• Bachelor's Degree or Undergraduate dropouts
• 6 Months of BPO experience
• Excellent Written and spoken communication, business technical writing
• Computer Skills ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) • Open to work in a blended environment(Voice &Chat/Email)

Interview Rounds:

• HR Round
• Versant/Voice and non-voice Test Round
• Operations Round

Contact Person : POOJA BHANDARI

Contact Details : 8180027759

Mail Id: Pooja.bhandari@igtsolutions.com

Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045