IDfy - Community Manager (3-5 yrs)

At IDfy, we're creating a thriving ecosystem for our users, partners, and advocates. As a leading product-tech B2B SaaS company, we simplify identity verification and onboarding for businesses across industries. With innovation at our core, we believe in the power of community to drive collaboration, share knowledge, and create value.

We're looking for a Community Manager to build, engage, and nurture our online and offline communities. This role requires someone who is not only passionate about creating meaningful connections but also thrives on execution. You'll be the bridge between our brand and its audience, ensuring our community remains vibrant, informed, and valued.

Here's What Your Day Will Look Like:

Community Engagement:

- Build and sustain active engagement across our online platforms, including email newsletters, LinkedIn, and Slack/Discord.

- Develop and execute strategies to grow and retain a thriving community.

- Facilitate discussions, answer queries, and provide timely support to community members.

Content and Events:

- Plan and create engaging, community-focused content such as newsletters, blogs, webinars, and AMA (Ask Me Anything) sessions.

- Organize and execute virtual and in-person events, including meetups, workshops, and conferences, to strengthen connections within the community.

Feedback Management:

- Act as the voice of the community, gathering insights and feedback to share with the product and marketing teams.

- Advocate for community needs, ensuring their concerns are addressed and their suggestions considered.

Partnerships and Advocacy:

- Identify and foster relationships with key influencers, advocates, and partners within the community.

- Collaborate with advocates to co-create content, run campaigns, and participate in events.

Metrics and Reporting:

- Track, analyze, and report on community engagement metrics to measure success.

- Leverage data-driven insights to refine and optimize community strategies.

We're a Perfect Match If You...

- Have 3-5 years of experience in community management across platforms like LinkedIn, Slack, and events.

- Possess basic knowledge of email marketing, SEO, and event management.

- Are an excellent communicator with strong interpersonal skills, connecting effortlessly with diverse audiences.

- Have a sharp analytical mindset to track metrics and optimize strategies effectively.

- Are tech-savvy with a good understanding of platforms, APIs, and online engagement tools.

- Thrive in fast-paced environments, bringing an execution-focused mindset to prioritize and deliver under tight deadlines.