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66 IDFC FIRST Bank Jobs

Banker-Customer Experience

1-4 years

Mumbai

3 vacancies

Banker-Customer Experience

IDFC FIRST Bank

posted 25d ago

Job Description

Role/Job Title - Banker-Customer Experience

Business - Retail Banking

Function/ Department: 'Branch Banking


Job Purpose

The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.     

Roles & Responsibilities

  • Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
  • Deliver business target assigned as per performance score card.
  • Giving the client need based product solutions and in the process, aligning client requirements with business specifics.
  • Assessing customer propensity and ensuring higher product penetration per relationship.
  • Referencing for more business from existing customers.
  • Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
  • Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
  • Assist in closure of all observations on audit report

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer experience roles with real interview advice

Top IDFC FIRST Bank Customer experience Interview Questions

Q1. How to handle Customers and how to convince Customer's..
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View all 173 questions

What people at IDFC FIRST Bank are saying

Customer experience salary at IDFC FIRST Bank

reported by 3 employees
₹5 L/yr - ₹12 L/yr
83% more than the average Customer experience Salary in India
View more details

What IDFC FIRST Bank employees are saying about work life

based on 10.2k employees
51%
45%
53%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

IDFC FIRST Bank Benefits

Submitted by Company
Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Team Outings +4 more
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Work From Home
Free Transport
Cafeteria +6 more
View more benefits

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IDFC FIRST Bank Mumbai Office Location

View all
Mumbai, Maharashtra Office
Headquarter
IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra. Mumbai, Maharashtra
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