Network Engineer

Job Title
Network Engineer

FLSA Status
Exempt

Position Summary
The Network Engineer is responsible for the installation, maintenance, support and enhancement to the Company network infrastructure. Areas of responsibility include, network, security, wireless, Unified Communications, and Data Center.

Essential Duties & Responsibilities
Implement, configure, and support all enterprise network systems globally
Adhere to all Service Level Agreements established with the user community
Create reports and establish operational guidelines for the Global Network and Unified Communications environments
Implement business continuity practices for network management
Support data center environment by providing support to systems engineers
Monitor network performance, diagnose network issues, and perform emergency and scheduled maintenance
Provide support to Operations relating to network problems
Maintain network configurations to provide performance monitoring/tuning of all global systems
Keep the Information Systems staff and customers informed of the status and resolution of issues; update the Service Desk software with resolutions and status
Participate in strategic initiatives by performing technical project activities
Evaluate network system upgrades and management software patches
Responsible for securing network resources including password maintenance, firewall configurations, pen testing, IP allocations, and procedures
Create and maintain automated systems and procedures for network operations
Assist the Service Desk staff in streamlining daily operations
Coordinate with user community scheduling times and user procedures necessary for network upgrades and/or maintenance including enterprise impacting upgrades, new equipment deployments, and sun setting legacy hardware/software
Work to minimize downtime impact on users through accurate planning of scheduled downtimes and quick problem resolution for unscheduled downtimes
Follow the established standards for writing and documenting projects and network configurations
Contribute to the development of new standards and/or the modification of existing standards
Participate in 24/7 department on-call program
Work on special assignments as they arise

Knowledge, Skills & Qualifications
Knowledge in supporting global sites utilizing MPLS, Internet, Software Defined WAN technologies
Knowledge of network security technologies (Firewalls, IPS, SIEM)
Knowledge of wireless network technologies
Basic Knowledge of Unified Communications (Cisco Call Manager, Unity Connection, SIP Trunks, H.323)
Knowledge of standardized processes, and operational automation
Strong customer service skills
Excellent verbal and written communication skills
Strong analytical and problem solving skills
Excellent collaboration skills and able to work in a team environment
Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously

Education and Experience
Bachelor s degree from an accredited college or university in Computer Science, Information Systems, related IT field or equivalent work experience
Minimum 5 years of experience in network engineer experience
Network-related certification preferred (CCNP, PCNSE, etc...)
Experience in network technologies and products from Cisco, Palo Alto, Meraki
Experience in Cisco Unified Communications, LAN/WAN acceleration, and load balancers
Experience with Wifi technologies (Cisco Meraki, Cisco Aironet, Aruba)

Minimum Qualifications
Must be 18 years of age
Must pass pre-employment drug screen and background check

Travel Requirements
Typically requires travel less than 5% of the time

Physical Requirements and Work Environment
This is largely a sedentary role.
This job operates in a professional office environment and routinely uses standard office equipment.