Network Engineer

Job Title

Network Engineer

FLSA Status

Exempt

Position Summary

The Network Engineer is responsible for the installation, maintenance, support and enhancement to the Company network infrastructure

Areas of responsibility include, network, security, wireless, Unified Communications, and Data Center

Essential Duties & Responsibilities

Implement, configure, and support all enterprise network systems globally

Adhere to all Service Level Agreements established with the user community

Create reports and establish operational guidelines for the Global Network and Unified Communications environments

Implement business continuity practices for network management

Support data center environment by providing support to systems engineers

Monitor network performance, diagnose network issues, and perform emergency and scheduled maintenance

Provide support to Operations relating to network problems

Maintain network configurations to provide performance monitoring/tuning of all global systems

Keep the Information Systems staff and customers informed of the status and resolution of issues; update the Service Desk software with resolutions and status

Participate in strategic initiatives by performing technical project activities

Evaluate network system upgrades and management software patches

Responsible for securing network resources including password maintenance, firewall configurations, pen testing, IP allocations, and procedures

Create and maintain automated systems and procedures for network operations

Assist the Service Desk staff in streamlining daily operations

Coordinate with user community scheduling times and user procedures necessary for network upgrades and/or maintenance including enterprise impacting upgrades, new equipment deployments, and sun setting legacy hardware/software

Work to minimize downtime impact on users through accurate planning of scheduled downtimes and quick problem resolution for unscheduled downtimes

Follow the established standards for writing and documenting projects and network configurations

Contribute to the development of new standards and/or the modification of existing standards

Participate in 24/7 department on-call program

Work on special assignments as they arise

Knowledge, Skills & Qualifications

Knowledge in supporting global sites utilizing MPLS, Internet, Software Defined WAN technologies

Knowledge of network security technologies (Firewalls, IPS, SIEM)

Knowledge of wireless network technologies

Basic Knowledge of Unified Communications (Cisco Call Manager, Unity Connection, SIP Trunks, H

323)

Knowledge of standardized processes, and operational automation

Strong customer service skills

Excellent verbal and written communication skills

Strong analytical and problem solving skills

Excellent collaboration skills and able to work in a team environment

Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously

Education and Experience

Bachelors degree from an accredited college or university in Computer Science, Information Systems, related IT field or equivalent work experience

Minimum 5 years of experience in network engineer experience

Network-related certification preferred (CCNP, PCNSE, etc,

)

Experience in network technologies and products from Cisco, Palo Alto, Meraki

Experience in Cisco Unified Communications, LAN/WAN acceleration, and load balancers

Experience with Wifi technologies (Cisco Meraki, Cisco Aironet, Aruba)

Minimum Qualifications

Must be 18 years of age

Must pass pre-employment drug screen and background check

Travel Requirements

Typically requires travel less than 5% of the time

Physical Requirements and Work Environment

This is largely a sedentary role

This job operates in a professional office environment and routinely uses standard office equipment

Not Applicable

Primary Location

IN-TN-Chennai

Schedule

Full-time

Shift

Day Job

Travel

Yes, 5 % of the Time