ICL Fincorp - Branch Manager (5-7 yrs)

About the job:

Company Description:

ICL FINCORP Limited is the foremost non banking financial company(NBFC) that offers a variety of financial services and has branches in India.

The company's mission is to build a customer-centric business with advanced technology and high standards if corporate governance.

Role Description:

This is a full-time on-site role as a Branch Manager at ICL FINCORP PRIVATE LTD.

The Branch Manager will be responsible for overseeing daily operations, managing staff, and ensuring branch performance aligns with company goals.

Job Responsibility:

- Oversee Branch Operations: Ensure the smooth functioning of daily operations across all areas including loan disbursement, customer service, compliance and branch administration.

- Resource Management: Ensure the branch is adequately staffed and resources are efficiently allocated to meet customer needs and business objectives.

- Achieve Sales Targets: Set and drive branch-specific targets for gold loans, interest collections, investments, insurance, tourism etc

- Business Development: Lead efforts to generate new business by identifying potential customers, forming partnerships, and promoting company's financial products.

- Team Supervision: Lead and manage the branch team, including junior officers, ABH, and other support functions.

- Training & Development: Ensure the team is well-trained on product offerings, sales techniques, compliance regulations, and customer service skills.

- Performance Monitoring: Set performance goals for individual team members and conduct performance reviews.

- Provide guidance and mentorship to improve team performance.

- Client Engagement: Build and nurture strong relationships with key customers, ensuring a high level of customer satisfaction and retention.

- Customer Issue Resolution: Resolve complex customer issues or complaints promptly and professionally, ensuring that service levels are consistently met.

- Regulatory Compliance: Ensure the branch is in full compliance with all regulatory guidelines and internal policies, including those set by the Reserve Bank of India (RBI), SEBI, and other relevant authorities.

- Audit and Reporting: Ensure timely and accurate reporting of branch activities to the corporate office and regulatory bodies, including audit compliance and KYC/AML processes.

- Credit Portfolio Management: Monitor the health of the branch's loan portfolio, ensuring timely interest collections and minimizing defaults or NPAs (Non-Performing Assets).

- Marketing Strategy: Develop and implement local marketing strategies to promote the Company's products, aligning with corporate branding and product offerings.

Location : Telagana & Andhra