Opening For - TL @ ICICI Lombard Vashi (Require BPO Sales background)

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**

• Designation: - Senior Team Leader
• Role: - Handling Sales Team
• Week-Off: - 2 Rotational Week-off
• Age Criteria: - 25 to 36

Role :

This role is for our in house outbound sales process where leads are to be converted in sales, Customers who enquire online should be called and basis their requirement Insurance has to be sold to them, This is a core sales role so people with sales background will be preferred

• Job Responsibilities:
• Mange a team of approximately 10 20 CSRs
• Ensures 100% of CSRs meet and or exceeds their overall KPI’s (sales targets, customer satisfaction and experience, quality and productivity standards)
• Provides consistent, balanced and timely performance feedback on CSR performance
• Ensures a positive work environment, continuous learning and a high quality employment experience for your team
• Provides leadership and manages to all operational standards
• Along with fellow Team Leaders, meets and exceeds all department goals
• Applies timely performance management standards and processes
• Day to day sales/service request management
• Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
• Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

Experience-Skills-Qualifications:

• 5+ years of business experience in call center or like environment.
• Preferred 2+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment.
• Communicates clearly in verbal and written formats
• Has ability to drive team results through coaching/developing/mentoring
• Good analytical skills (ability to read MIS and take real time action)
• Clearly assigns responsibility/accountability for work
• Has ability to set attainable goals
• Must display prioritization skills & exercise best in class time management skills
• Partners with cross functional units to ensure effective execution of daily business targets
• Strives to remove barriers for achievement of individual goals
• Inspires and motivates team of CSR’s turning behavior from pay check to pride
• Blends people into teams when needed
• Creates strong morale and spirit in his/her team
• Initiate solutions to improve quality and productivity
• Translate business goals into individual goals
• Ensures that the plans for the day and / or potential “challenges to success” are communicated to all CSR
• Recognizes the strengths and areas of improvements for all CSR’s, and has the ability to build developmental plans as appropriate
• Sets clear objectives and measures outcome
• Constructs compelling developmental plans and executes them
• Graduate
• Good computer skills.
• Knowledge of CRM, dialer/RTQM.