Solution Manager - Small and Medium Enterpise

Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service.The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

The Solution Manager works closely with customers to asses and offer the right treasury solutions. The individual is responsible to build a trusted relationship with the customer and to stay engaged through the banking life cycle. In the process, the individual is involved in assessing the treasury needs of the customers and offer solutions best suited to the customer needs. The individual should have a thorough understanding of the trade and capital flows, payments and collections position, and capital needs. The individual will collaborate with the various relationship teams to offer a comprehensive and 360-degree banking solution to the customer.

Key Responsibilities

• Customer Service: Nurture and develop customer relationship across SME.
• Treasury Solutions: Provide hedging solution such as forwards and derivatives. You will also be managing end to end execution of various treasury solutions.
• Customised Solutions: Plan and execute business plans specific to allocated segments and sectors with the objective of increasing market share and wallet share.
• Behold our values: Offer products that are fair to our customers and fair to bank.
• 360-degree banking: Focus on new client acquisitions and 360-degree banking.

Qualifications & Skills

• Educational Qualification: Candidate with post-graduate degree from a leading  institution preferably in Economics / Commerce / Business Administration or  Finance. Or a Graduate degree with professional qualification of Chartered Accountancy with 1-6 years of experience.
• Collaboration: Orientation to work with multiple internal stakeholders across  compliance, risk, and treasury operations team across the life cycle of the  business transaction and relationship.

About the Business Group

Markets Group (MG) provides treasury solutions to the customers in the corporate ecosystem consisting of large, mid and small enterprises. Treasury solutions consist of forex services, derivatives, structured products, interest rate hedging solutions amongst others. The team works closely with the Corporate Relationship teams and provide solutions suited to the needs of the customers. These solutions are embedded through the life cycle of corporate relationships across working capital, lending, payment solutions, supply chain finance, structured trade etc. The team works closely with customers to help them manage their financial risks with the right suite of products and solutions.