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ServiceNow Administrator/Developer
Merative
posted 26d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide support for the creation, maintenance, and debugging data integration and Discovery jobs/schedules.
- Provide support in managing the ServiceNow environments (Dev, Test and Production).
- Well versed in creating/modifying portal catalog items, workflows, flow designer flows, portal widgets, business rules, UI actions, UI policies, ACLs, etc
- Provide ServiceNow Platform administration, configuration, and development following Agile processes and using industry best practices.
- Provide and lead ServiceNow patching, upgrades, and applications deployments to ensure compliance with the current ServiceNow platform.
- Performance day-to-day administration of the platform
- Maintains the stability and usability of the platform across production and non-production environments.
- Perform application maintenance to include performance monitoring and error identification and remediation.
- Manage support for incidents.
- Participate in upgrade planning and execution.
- Manages instance security: user/group access, administration, access control lists. etc.
- Responsible for data integrations such as Discovery or 3rd party solutions to enrich CI s in the CMDB
- Determine which integration method(s) will be used, integration directionality, and attributes.
- Participate in any data normalization required prior to being imported / inserted into ServiceNow.
- Participate in platform, process, and integration testing.
- Setup, maintain, and troubleshoot ServiceNow Discovery.
- At least 5+ years working on the ServiceNow.
- Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
- Experienced in ServiceNows ITSM, Service Portal, Discovery ITOM, Integration Hub or REST/SOAP Web Services, Security Incident Response modules.
- Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.).
- Experience using agile/scrum methodology, leading scrum teams, and leading backlog grooming.
- Knowledge of ITIL; ITIL certified preferred.
- College degree (or equivalent) preferred, preferably in computer science or information technology.
- Hybrid - between home office and Merative location (Hyderabad, Bangalore or Chennai).
Employment Type: Full Time, Permanent
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Merative Benefits
Employee Assistance Program Business Travel Insurance Dental & Vision Insurance Family Medical Insurance 
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