DELIVERY MANAGER-RISK & COMPLIANCE

You will be responsible for owning the operations function of the risk and compliance practice. Driving strategic approach in managing the entire account to optimally deliver the services as per the contractual obligations. You will also be responsible for revenue generation along with stakeholder management/client relationships.  

Your primary responsibilities include:? 

• Be well versed with KYC and AML processes at an SME level. 

• Structure and execute all training requirements from new and existing accounts. 

• Ensure robust compliance reporting for training functions at an analyst level. 

• Create approved QC/QA plans and agree with clients. 

• Develop the QC/QA process where required to be compliant with requirements. 

• Drive quality improvements by creating action plans based on RCA.  

• Manage accountability plans and PIPs. 

• Review and update policy and procedure documents. 

• Create robust quality reporting with error trend analysis. 

• Suggest/implement process improvement ideas and drive the culture in the team. 

• Adapting the organization's culture and driving the entire team towards a client-centric culture of growth. 

• Ensuring effective resource management (people, technology, and infrastructure).