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Customer Success Manager - Architect

6-11 years

Mumbai

Customer Success Manager - Architect

IBM

posted 19hr ago

Job Role Insights

Flexible timing

Job Description

As a Customer Success Manager- Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment.

Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators- always willing to help and be helped- as you apply passion to work that will have a positive impact to the world around us.

Your Role and Responsibilities
With deep business knowledge and technical skills, Customer Success Account Specialist are trusted advisors who counsels and guides the customer to achieve business value from their technology investment. A natural at inspiring, influencing and motivating others, you'll work closely with colleagues and customers to identify compelling strategic business use cases that bring long term value. expansion projects.
Once bought into, you will advise stakeholders on risk mitigation strategies, and remove critical blockers with a focused on accelerating the team to achieve their goals. This role is for people who know and understand how to build credibility and be a respected confidantes who can orchestrate long term sponsor relationships with a focus maximizing client value and ensure alignment to the customer adoption lifecycle.
To help ensure this win-win outcome, a 'day-in-the life' of this opportunity will include, but not be limited to:
  • Actively working as the customer's trusted advisor through all phases of onboarding, deploying, and renewal, including executive briefings and health status checks.
  • Leading and facilitating use-case exploration and business framing workshops, and creating client value realization models including ROI and business value assessments.
  • Understanding clients' main challenges, and becoming a trusted guide for their modernization and adoption of licensed software.
  • Identifying and cultivating relationships with C-Suite stakeholders to act based on business requirements and value provided by IBM's solutions.


Required Technical and Professional Expertise
  • High levels of energy, resilience, initiative, and commitment to lead yourself and others through ambiguity to consistently deliver client value.
  • Experience building and communicating ROIs, client value assessments, and executive business reviews based on enterprise software implementation and delivery.
  • 1st class networking skills, with a provable record of c-suite influencing throughout the closure, and post-closure adoption of complex technologysoftware sales cycles. (c. $multi-million deals).
  • Demonstrable success of communication and relationship development at all levels- from engineers to CIOs- with excellence and comfort in navigating healthy debates that lead to healthy decisions.
  • Expertise in navigating data, people, and processes to find answers and present solutions that compel further client investment, and expanded adoption of provided solutions.


Preferred Technical and Professional Expertise
  • Experience of working with any of IBM's products and services (Training across IBM's product suite is provided).


Employment Type: Full Time, Permanent

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What people at IBM are saying

3.4
 Rating based on 2 Customer Success Manager reviews

Likes

Good team, place and environment

Dislikes

I wouldn’t say much about dislikes

Read 2 reviews

Customer Success Manager salary at IBM

reported by 16 employees with 2-12 years exp.
₹14.6 L/yr - ₹55.5 L/yr
152% more than the average Customer Success Manager Salary in India
View more details

What IBM employees are saying about work life

based on 21.2k employees
78%
84%
66%
79%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

IBM Benefits

Work From Home
Soft Skill Training
Health Insurance
Job Training
Cafeteria
Free Transport +6 more
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IBM Mumbai Office Location

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Mumbai Office
IBM, Plot C-22, 4th Flr, IL&FS Financial Centre,, Bandra Kurla Complex, Bandra West Mumbai
Maharashtra 400052

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