Associate CSM Cloud

Responsibilities

1.Support a set of accounts and help with product adoption, renewal and expansion

2.Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.

3.Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise

4.Discount Program (EDP), process related to GCP Marketplace spend etc.


Required education
Bachelor's Degree

Preferred education
Bachelor's Degree

Required technical and professional expertise

2+ years of experience

Proven understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI

Knowledge of the SaaS industry and software products

Excellent communication and relationship-building skills

Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings

Ability to prioritize and multitask in a fast-paced environment

Preferred technical and professional experience

1.Customer Success experience and proactive engagement with Customers

2.Experience in Cloud Cost Optimization

3.Experience with CRM software and other customer success tools