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Associate CSM Cloud

2-7 years

Bangalore / Bengaluru

Associate CSM Cloud

IBM

posted 17d ago

Job Role Insights

Flexible timing

Job Description

Responsibilities

1.Support a set of accounts and help with product adoption, renewal and expansion

2.Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.

3.Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise

4.Discount Program (EDP), process related to GCP Marketplace spend etc.


Required education
Bachelor's Degree

Preferred education
Bachelor's Degree

Required technical and professional expertise
  • 2+ years of experience
  • Proven understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI
  • Knowledge of the SaaS industry and software products
  • Excellent communication and relationship-building skills
  • Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
  • Ability to prioritize and multitask in a fast-paced environment


  • Preferred technical and professional experience

    1.Customer Success experience and proactive engagement with Customers

    2.Experience in Cloud Cost Optimization

    3.Experience with CRM software and other customer success tools

    Employment Type: Full Time, Permanent

    Read full job description

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