Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

IBM

Compare

4.0

based on 21.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

963 IBM Jobs

Group Manager - HR & Talent Transformation

IBM India Pvt. Limited

4.0

based on 21.6k Reviews

6-11 years

Bangalore / Bengaluru

Group Manager - HR & Talent Transformation

IBM

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

AWS Artificial Intelligence Project Management Robotic Process Automation Data Mining Microsoft Azure

+ 7 more

Job Description

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

As an Account Delivery Leader, you will manage in-country HR & Talent Transformation BPO delivery teams, providing hire-to-retire HR support to global clients from India. You will be responsible for the delivery execution of client contracts, ensuring adherence to the Scope of Work, Service Level Agreement, and Key Performance Indicators. Your role involves ensuring compliance with all audit requirements outlined in the contract, as well as compliance with Business Controls guidelines and Key Control over Business requirements. Additionally, you will focus on the training, growth, and development of your delivery teams, managing performance and employee engagement. You will also drive and achieve India Delivery Center targets for Chargeable Utilization, Cost Take Out, implementation of Agile methodologies, and support continuous improvement and automation initiatives.

Your primary responsibilities include:

Contract Execution: Oversee the delivery execution of the contract, ensuring all Scope of Work, Service Level Agreement, and Key Performance Indicators are met.
Compliance Management: Ensure adherence to all audit requirements and compliance with Business Controls guidelines and Key Control over Business requirements.
Team Management: End to end talent management of large delivery teams including hiring, training, retention, engagement, growth, and development of the BPO HR&TT Delivery teams.
Performance Management: Manage team performance, fostering a high-performance culture and ensuring high levels of employee engagement.
Delivery Center Targets: Drive and achieve Delivery Center targets for Chargeable Utilization and Cost Take Out, AI led transformation, ILC compliance etc..
Agile Implementation: Implement Agile methodologies to enhance efficiency and responsiveness.
Continuous Improvement: Support continuous improvement and automation initiatives to streamline processes and enhance service delivery.
Collaboration and Relationship Planning: Collaborate with teams across various business dimensions to collaborate on process transformation, new deal implementation, driving continuous improvement.
Financial Management: Responsible for managing cost and achieving Cost Take Out targets with focus on achieving price case profit margins.
Team Leadership: Lead with a cohesive value and growth strategy, ensuring team alignment with organizational goals.
Quality Focus: Maintain high-quality standards, embedding a culture of quality across all levels of the team.

Required Technical and Professional Expertise

Proven experience in managing HR and Talent Transformation BPO delivery teams.
Strong knowledge of Business Process Outsourcing and Human Resource Outsourcing domains.
Demonstrated success in executing client contracts and managing service delivery
Exceptional compliance and quality management skills.
Excellent leadership, collaboration, and communication abilities.
Proficiency in Agile methodologies and process automation