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IBM Concert Support Engineer
IBM
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities
Work as part of a team to provide support for our IBM Concert Customers.Respond to customer requests within our Service Level Agreement. Responsible for assigned cases. Providing timely updates to customer issues. Problem replication of reported issues. Identify / Confirm possible software defects and log software enhancements. Work with a minimum of supervision. Some Altered Shifts will be required, along with Weekend Coverage (on call) Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Deep technical aptitude and ability to communicate effectively with both technical customer as well as business oriented customers. Ability to diagnose technical problems. Excellent analytical and problem solving skills. Excellent communication skills, both oral and written. Knowledge of network management products and markets. Advanced level knowledge of Linux. Strong Cloud skills, Kubernetes and/or Redhat Openshift. Base knowledge of industry leading 3rd party applications that integrates with the AIOPs/ Netcool Suite. Knowledge of at least one scripting language e.g. Python, Ansible, Bash. Understanding of the protocols:SNMP, IP, IGRP, Serial, Frame Relay,CDP, VLANs, RIP, Ethernet. Preferred technical and professional experience
Degree qualified in Computer Science or a related discipline. Cisco CCNA highly desirable Cloud/Kube Certification highly desirable
Work as part of a team to provide support for our IBM Concert Customers.
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Employment Type: Full Time, Permanent
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What people at IBM are saying
Support Engineer salary at IBM
reported by
79
employees
with 1-4
years exp.
₹2.4
L/yr - ₹9.2
L/yr
21%
less
than the average Support Engineer Salary in India
View more details
What IBM employees are saying about work life
based on 21.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
IBM Benefits
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