Process SME/ Transition

Your Role and Responsibilities As a Process Subject Matter Expert, prime responsibility is to work with the client to document process streams with strong process mapping skills that help reduce risk and improve efficiency. To be able to remove blockers in the process depending on the ERP workflows and come up with solutions to solve these concerns. Work with sub-team to capture and update process documents to be in line with current state. Other ad-hoc requirements to be fulfilled per commitments between the Client and IBM.
Your responsibilities include but are not limited to:

Good communication skills with the ability to interact, convey, convince and understand depending on the requirement.

Process understanding and subject expert of end-to-end procurement life cycle starting from sourcing, contracting, middle office procurement and purchase requisition to orders

Ability to document the above said processes in a detailed manner with required flow chart, workflow mapping using IBM standard tools (formatting, design, organization)

Work with client focal to obtain the process content and manage the administrative content building

Store all Center of Excellence process documents (current and archive) in correct folders, Maintain version control, approvals, overall repository and track compliance requirements per client documentation standards

Ongoing tracking and checks to ensure adherence to required standards

Support release management of all process documents and updates as approved by BSC.

Work efficiently with client for additional information or any questions.

Working knowledge of ERP Tools supporting Procurement

Knowledge of all clients specific processes and procedures.

Ensure Customer and Stakeholders Satisfaction

Work with Team Members to capture changes/updates in process and accordingly update documents to be in alignment.

Understand client expectations and requirements and act as a communication channel between the center and the global teams.

Participate in periodic internal and external reviews and resolve any issues relating to business controls guidelines.

Provide training and refresher process trainings to members of the team

Formulate strategies and execute plans to move up the value chain.

Contribute to engagement profitability through efficient management of resource and expense

Ensure audit readiness of all process documents.

Assume additional responsibilities as assigned by reporting manager.

Proficient with MS PowerPoint/MS Word/MS Excel to be able to maintain account specific reports and team trackers.

Work with Stakeholders and Management efficiently

Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in North America time zone (7.30 PM to 4.30 AM IST)

Required Technical and Professional Expertise

Minimum 5-8 years of experience in Procurement domain

Experience in performing duties as Procurement Professional with end-to-end knowledge in the S2O and P2P cycles and having good understanding of ERP tools for Global Organizations

Good Communication skills

Comprehensive commercial procurement and client facing or consulting experience

Virtual client facing skills

Proficient in Microsoft Office Suite

Preference for North America Client facing Procurement Resources

Skills required- Someone who possesses the following at a minimum: strong communication skills both written and verbal, ability to multitask, Client facing skills, strong organization skills, attention to detail, good presentation skills & procurement background.

Preferred Technical and Professional Expertise

None