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Technical Support Professional - Power HW
IBM
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
RTS - (Remote Technical Support) - Power HW server support: Whenever customers face any issue with their Power Server, they will call IBM and log a support ticket. This ticket will be assigned to the RTS support enginee. RTS SE will contact customer and understand the issue in detail. RTS SE will then collect the required logs, analyze it and give the resolution. Once the issue is resolved, RTS SE will take confirmation from custoer and close the ticket.
Your Role and Responsibilities
Problem determination and problem isolation when client opens a support case. Resolve the issue by meeting or exceeding customer expectation. Close the cases on time and maintain defined SLA with client.
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
Your Role and Responsibilities
Problem determination and problem isolation when client opens a support case. Resolve the issue by meeting or exceeding customer expectation. Close the cases on time and maintain defined SLA with client.
Required Technical and Professional Expertise
- Minimum 2 years experince in supporting RISC processor servers, preferably IBM Power.
- Excellent techncial skills on Server architecture.
- Experience on supporting clients. Excellent communication skills.
- Should be able to work on 24 X 7 rotational shifts.
- AP Morning shift starts at 4.30 AM , should be able to work on this shift.
Preferred Technical and Professional Expertise
- Experience in supporting global clients.
Employment Type: Full Time, Permanent
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What people at IBM are saying
Rating based on 10 Technical Support Professional
reviews
Anonymous · Operations
in Chennai
Likes
Yes
Dislikes
Nothing and every thing was good
Read 10 reviewsTechnical Support Professional salary at IBM
reported by
102
employees
with 1-8
years exp.
₹5.3
L/yr - ₹18.5
L/yr
52%
more
than the average Technical Support Professional Salary in India
View more details
What IBM employees are saying about work life
based on 21.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
IBM Benefits
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