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7 IBA Dosimetry Jobs

Customer Support Associate

1-3 years

Chandigarh

1 vacancy

Customer Support Associate

IBA Dosimetry

posted 15d ago

Job Description

  • Systematically troubleshot, solve, and document customer complaints related to product issues by leveraging equal parts intuition and technical acumen. Routine follow-ups to ensure resolution and customer satisfaction.
  • Communication with customers related to handling customer s requests and complaints, providing answers and solutions in timely fashion and in accordance with implemented process.
  • Manage and dispatch all incoming customer communications (calls and emails) from both external (end users and distributors) and internal users in a timely fashion.
  • Acquire deep product knowledge (technical and physics related) with the goal of providing comprehensive responses to customer queries.
  • Maintain detailed records of customer interactions, process customer accounts, and file documents.
  • Escalate complex customer issues to appropriate support teams.
  • Follow communication procedures, guidelines, and policies.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Remain continually informed and ready to deploy newly acquired knowledge towards resolution of new issues that may stem from recent product updates or newly discovered bugs .
Requirements
You have:
  • Master s degree in Medical Physics from a recognized institution or Dip R.P from BARC(Govt. of India).
  • Clinical experience is most preferred.
  • Intermediate familiarity with MS-Office Suite- Excel, Powerpoint, Word, etc.
  • Familiarity with applicable Medical Device Quality Systems (FDA, ISO).
  • Basic knowledge of IT and networking fundamentals - In depth-networking knowledge and/or certification (e.g Cisco) is a plus.
  • Proficiency in spoken and written English.
  • Affinity for teamwork and well-developed interpersonal skills.
  • Ability to learn and apply newly acquired product training quickly.
  • Willingness to work nights, up to 33% of workdays.
  • Self-driven mindset and ability to work independently.
  • Devotion to customer success and a desire to put things right in under tight timelines.

Employment Type: Full Time, Permanent

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What people at IBA Dosimetry are saying

IBA Dosimetry Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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