Senior Manager - Amazon Connect (7-9 yrs)

Job Description :

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

As part of these, you will drive the following :

- Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities

- Work on creating Cloud transformation approach for contact center transformations

- Work along with Solution Architects for architecting cloud contact center technology with AWS platform

- Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect

- Work on innovative assets, proof of concept, sales demos for AWS cloud contact center

- Support AWS offering leads in responding to RFIs and RFPs

Bring your best skills forward to excel at the role :

- Good understanding of contact center technology landscape.

- An understanding of AWS Cloud platform and services with Solution architect skills.

- Deep expertise on AWS contact center relevant services.

- Sound experience in developing Amazon Connect flows and Lex bots

- Deep functional and technical understanding of APIs and related integration experience

- Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms

- Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner

Experience :

- 7- 9 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution

- Hands-on experience working on the design, development and deployment of contact center solutions at scale.

- Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe

- Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java

- Experience in setting up cloud instances, account / users with security profiles and designing applications

- Experience in taking a lead role for building contact center applications that have been successfully delivered to customers