Service Engineer

Reports To Sr. Manager Service
Department Service
Minimum Qualification ITI/ITC/Diploma electronics /B Tech
Primary Duties
Attend and complete the Service calls at the site.
Capable troubleshooting of products.
Installations of Systems
Daily reporting in ERP/Mobile app
Maintain accurate records of service activities, including service reports, work orders, and equipment maintenance history.
Interact with customers professionally and courteously, addressing their concerns, and ensuring their satisfaction with the service provided.
Conduct scheduled preventive maintenance tasks to proactively identify and address potential issues before they escalate.
Secondary Duties
Stay updated on product knowledge, technical advancements,
and industry trends through training programs and self-study to enhance technical expertise.
Adhere to safety protocols and guidelines while performing
service activities to ensure a safe working environment for oneself and others.
Collaborate with cross-functional teams, including sales, engineering,
and customer support, to provide comprehensive and integrated solutions to customers.
Skills Required
Proven experience as a Field Service
Communication and interpersonal skills
Valid driver's license and clean driving record
Technical certification or a degree in a related field is a plus.