Logistics Officer

Seeks a Logistics Officer to manage e-commerce logistics, ensuring smooth delivery from warehouse to customers.

Responsibilities:

• Order Fulfilment: Process orders, coordinate with warehouse, generate shipping labels, and ensure timely dispatch.
• Inventory Management: Monitor stock levels, coordinate with procurement, conduct stock checks, and maintain inventory systems.
• Dispatch & Tracking: Coordinate with couriers, track shipments, update customers, and manage returns/undelivered items.
• Returns Management: Process returns, inspect items, and coordinate restocking.
• Vendor Management: Liaise with logistics vendors, negotiate rates, and monitor performance.
• Reporting & Analysis: Generate reports on key metrics and identify areas for improvement.
• Customer Service: Address shipping and delivery inquiries and resolve complaints.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.
• Proven experience in logistics/supply chain, preferably in e-commerce.
• Strong understanding of e-commerce platforms and order management systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office Suite (especially Excel).
• Strong organizational skills and attention to detail.
• Ability to work independently and meet deadlines.

Preferred:

• Experience with WMS.
• Knowledge of import/export regulations.
• Familiarity with various courier services.