Oracle EPM - EPBCS Support Consultant

Role & responsibilities

• Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
• Provide support to the Oracle EPM managed services team, including troubleshooting and problem resolution.
• Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Monitor service performance metrics and assist in implementing strategies for continuous improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
• Stay up-to-date with the latest Oracle EPM updates and industry trends to provide informed support to clients.
• Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
• Prepare and present regular reports on service performance and client satisfaction to senior team members.

Qualifications and Skills:

• Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 1 of the following areas:
• Enterprise Planning & Budgeting (EPBCS) (Required)
• Profitability and Cost Management (PCMCS) (Preferred)
• Oracle Financial Consolidation and Close (FCCS) (Preferred)
• Account Reconciliation (ARC)
• Bachelors degree in Information Technology, Business Administration, or a related field.
• Minimum of 4 years of experience in Oracle EPM Financial Close services or similar roles.
• Good knowledge of Oracle EPM modules and functionalities, with at least one certification (level 2 support).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational and time management skills.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Knowledge of ITIL or other service management frameworks.
• Location : Bangalore/Chennai/Pune/Noida/Jaipur